We Use "Zoom" for Live Calls

You can connect to our Q&A Calls via Zoom from a Mac, PC, iPad, iPhone or Android device, and connect to audio with a telephone or headset with mic on your computer.
Attendees join for free by clicking a link (in the email we send you) and entering the meeting ID which is in your reminder email.

Download the App for Zoom

New to Zoom? The first time you join a meeting, you will be prompted to download and install the app on your computer. OR ...
Get the app now and be ready when your first meeting starts: http://www.zoom.us/download
Choose what suits you best: Zoom Client for Meetings or perhaps Zoom Mobile Apps.

If you haven’t downloaded Zoom prior to your first Coaching Call with me, you will be directed to do so. The app is free. I suggest you have the app downloaded ahead of time so no glitches make you late to our sessions.

Prior to each Live Call, you will receive 2 reminder emails - one a couple of days ahead and one the day of. The links you can use to join the call are right in the email! How easy is that?

How you want to do your audio?

Audio can be handled 3 different ways:

I think it is easiest and best for you if you have a headset and microphone that you plug into your computer. Sound quality definitely the best and way more comfy.
You can use your “built in” microphone & speakers on your computer (VoIP)
You can also dial in via your telephone

Join a Test Meeting

You can also join a test meeting to familiarize yourself with Zoom.

Zoom Tutorials

If you have never used Zoom, here are some videos to acquaint you with using Zoom: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting- (1minute 9 second video on joining a meeting

Overview

You can join an instant meeting through an email invite, an instant messaging invite, from the browser, from the Zoom desktop and mobile application, from a landline or mobile phone, and with a H.323 or SIP device.
Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from their Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

One More Zoom Tutorial Video

https://www.youtube.com/embed/-s76QHshQnY?rel=0&autoplay=1&cc_load_policy=1 (1 minute 42 second video on Joining a Meeting and configuring your audio & video)

Terms & Conditions: Books & DVDs
Terms & Conditions: Virtual Academy

Terms & Conditions: Books & DVDs

When you buy products from Brenda Aloff's (Heaven On Arf, LLC) web site, you agree to the terms and conditions listed here, by purchasing the product.

Payment
You guarantee that you are giving us accurate credit card information and that your credit card company will honor the charges you make, including all applicable taxes. We do not keep Buyer credit card information after the transaction has been completed.

Home Video License
Buyer's purchase is for home video use and made subject to the following conditions:"Purchase" constitutes lease for the life of the DVD.

The DVD will not be altered or copied in any manner whatsoever. The DVD is protected under United States Copyright Code.
"Purchase" constitutes lease for the life of the DVD.
The DVD will not be shown to the public, theatrically, commercially, or for a profit.
The DVD will not be uploaded in any manner onto web servers, web hosts, or video-hosting websites. This includes rental sites who purchase DVD's and then rent them out without obtaining permission, in writing, from the author.
The DVD will not be rented, loaned for a fee, leased, or sub-leased to others. This includes vendors that purchase a DVD and then rent it out without permission, in writing, from the author.

Copyright
Thank you so much for your interest in and choosing to purchase Brenda Aloff's material. We hope you find this material to be helpful and just what you were looking for. Endless hours of training experience and then the work necessary to get the content organized went into these works. For that reason I will thank you ahead of time to respect the copyright on this material.

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to these products or this website are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

Please be courteous and ethical. If you want to copy material or use it for a project, contact . Thank YOU.

Indemnification
You agree to indemnify, defend and hold Brenda Aloff, Heaven On Arf, LLC and any affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of these Terms & Conditions or use of the Site.

Refund Policy
You may return books or DVDs to us within 10 days of purchase. Returns will only be accepted if the product is still in its original packaging and in excellent, re-sellable condition. DVDs may only be returned if they are unopened and in the original shrink wrapped packaging.

Full credit for returned products will be issued only if items are not damaged in return transit. Refunds for the original purchase price will be made by check. Shipping and handling costs are not refundable.

Please contact us at before returning your item.

Online Purchasing Terms Acknowledgement
These Online Purchasing Terms & Conditions represents the entire understanding between you and Heaven On Arf, LLC.

Terms & Conditions: Virtual Academy

PRIVACY POLICY

The privacy of our members, advertisers and visitors is important to us and we protect your privacy and anonymity by adhering to the following policies:

The Brenda Aloff Connection will not release, distribute or sell your personal information to any individual or entity without your explicit permission or request.
The Brenda Aloff Connection marketing partners have separate privacy and data collection practices that may be different or less protective than ours. The Brenda Aloff Connection disclaims any responsibility or liability for our marketing partners independent information handling policies and we recommend you are careful and responsible when providing personal information while interacting with any third party while online.
While The Brenda Aloff Connection is committed to protecting your privacy, we cannot guarantee the privacy of information transmitted over the Internet and therefore you do so at your own risk.

ANTI-SPAMMING POLICY

The Brenda Aloff Connection subscribes to the principle of "permission marketing," which means that we will not send electronic notification to anyone unless they have been referred to us by a member in good standing or have explicitly requested the information.
The Brenda Aloff Connection does not intentionally or knowingly distribute, condone or encourage spamming practices. We only work with vendors who have validated opt-in lists. Furthermore, we request that all our clients respect and adhere to this Anti-spamming Policy and strictly conform to all State and Federal "Spam Legislation".
The Brenda Aloff Connection provides recipients with the opportunity to unsubscribe or opt-out with a single click.
The Brenda Aloff Connection requires that all of our marketing partners contractually agree to use their best effort to ensure that any The Brenda Aloff Connection related correspondence result in a positive e-mail experience for all recipients.

SATISFACTION GUARANTEE

We want you to be happy!

Products: If you do not feel that a The Brenda Aloff Connection product meets your expectations of quality and value, simply return it to The Brenda Aloff Connection office by following the instructions below.

The Engaged Dog Course…

has a section that is free for you to try out the class. Once you have completed the “Free” part, which is the first module, enroll and pay, there are no further refunds.

The Fundamentals Certification

If after 10 days you decide this is not for you, you will receive a refund less 197.00 processing fee.

The Video Connection Short Courses

No refunds are available for these short courses.

Refund Request Process:

We are committed to your satisfaction and have established the following guidelines to ensure that your request for a refund is handled properly.

Your request for a refund must be received via email.
Please specify the reason for your request and information that may help us understand your decision.
Your request will be processed within 4 business days of receipt.

We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package.

The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.

COMPLAINTS AND CONCERNS

The Brenda Aloff Connection takes seriously any complaints regarding its members or advertisers and has established a Compliance Department for the handling of such issues. The following steps will be taken with every complaint filed with the Brenda Aloff Connection:

Complaint received
Complaint substantiated or not substantiated
Letter sent from Compliance Department (Given 30 days to comply and notice of the possibility of loss of membership.)
Terminate by a specific date

To issue a complaint regarding a The Brenda Aloff Connection member or advertiser, click here

MISCELLANEOUS POLICIES

The Brenda Aloff Connection provides users with access to many online resources, including educational tools, products, services, programs and promotional specials through its website and network of advertisers and members. The Service is provided "AS IS" and The Brenda Aloff Connection assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalized settings.
The Brenda Aloff Connection reserves the right to charge a $20 service fee for any check that is returned due to insufficient funds.
Use of the Service by a User constitutes an implicit agreement by such User to be bound by all of the terms and conditions of this Usage Agreement, as set forth below. Each User is required to agree to these terms and conditions to use the Service. Users and other parties are separately bound by the terms of their separate agreements with the The Brenda Aloff Connection.
Each User acknowledges that the software contained in the Service, including any files, images incorporated in or generated by the software (collectively the "Software") as well as the data compiled in the Service ("Information") is protected by copyright law. Any reproduction, duplication, copy, sale, exploitation, redistribution or publication of the Software or Information is prohibited unless otherwise indicated.
This Agreement is executed and performed in the State of Michigan, and its validity, interpretation and performance shall be controlled by and construed under the laws of that state. The Brenda Aloff Connection and User agree to submit to the personal and exclusive jurisdiction of the United States District Court for the State of Michigan Circuit or district court in Midland County.
The Service may only be used by individuals on their own behalf for their personal, non-commercial use, provided the User keeps intact all copyright and other proprietary notices, and not by any commercial entity, such as any corporations, partnerships or other non-natural entities without the express, prior written or electronic consent of Brenda Aloff or Heaven on Arf, LLC.
The Brenda Aloff Connection reserves the right to alter or delete material from the Service, in its sole and absolute discretion, at any time, and may, at any time, revise the terms of this Usage Agreement and the conditions applicable to use of the Service by posting such changes on the web site. Such changes, additions or deletions shall be effective immediately upon posting or when any other reasonable method of providing notice is given. Users are bound by any such revision and should therefore periodically visit this page at least on a monthly basis to review the then current terms of this Usage Agreement. Any use of the Service after any such revisions shall be deemed to constitute acceptance of such changes, additions or deletions.
The Brenda Aloff Connection makes no warranties, express or implied, as to the content contained in the Service, or to the accuracy or reliability of any information or statements contained therein. By using the Service, each User agrees not to rely on any of the information contained therein.
Each User agrees that any information provided by such User will be truthful, accurate and not misleading, to the best of the User's knowledge. Each User must maintain and promptly update his/her personal information to keep it true, accurate, current, and complete. Otherwise, The Brenda Aloff Connection has the right to suspend or terminate User's account and refuse any and all current or future use of the Service.
All information about the User is subject to the The Brenda Aloff Connection’s Privacy Policy described herein.
Each User will receive their account identification and password upon completing the Service's registration and payment process. Users are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under the Users' password or account. Users agree to immediately notify The Brenda Aloff Connection of any unauthorized use of their password or any other breach of security. The Brenda Aloff Connection will not be liable for any loss or damage arising from Users failure to comply with this Clause.
No User shall engage in any conduct that, as determined at Brenda Aloff or Heaven on Arf, LLC sole and absolute discretion, inhibits any other User from using or enjoying the Service. Each User agrees not to disrupt, interfere or otherwise impede the performance of the Service. No User shall upload, post, email, transmit or otherwise make available any material that contains software viruses or any other code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. No User shall intentionally or unintentionally violate any applicable local, state, national or international law. No User shall collect or store personal data about other users.
Recognizing the global nature of the Internet, Users agree to comply with all local rules regarding online conduct and acceptable content. Specifically, Users agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
Each User acknowledges that The Brenda Aloff Connection reserves the right, in its sole and absolute discretion and for any reason, to delete or remove any Information (including without limitation Information which The Brenda Aloff Connection determines, in its sole and absolute discretion, to be offensive, racist, lewd, profane, obscene, rude, abusive, defamatory or otherwise objectionable) provided for inclusion in the Service. The Brenda Aloff Connection reserves the exclusive right to establish and modify the criteria for what constitutes offensive content.
Each User acknowledges that The Brenda Aloff Connection shall have the right, in its sole and absolute discretion, for any or no reason, to restrict or terminate, either temporarily or permanently, such User's access to the Service, due to any violations of this Usage Agreement.
Each User acknowledges that The Brenda Aloff Connection makes no representations whatsoever about any other Web site which Users may access through the Service, and that The Brenda Aloff Connection has no control over the content on that Web site, and therefore no liability for any content.
Each User hereby agrees to defend, indemnify and hold harmless The Brenda Aloff Connection and each applicable Partner, their officers, directors, employees, agents and licensees from and against any and all liability including expenses relating thereto, such as reasonable attorneys' fees, relating to or arising from such User's violation of the terms of this Usage Agreement or from such User's misuse or abuse of the Service.
Each User acknowledges and agrees that the use of the Service is at the User's sole risk. Each User acknowledges that any uploads or transmissions made by such User may be intercepted and used by an unauthorized third party and that all of the risk associated therewith is solely the User's. The Brenda Aloff Connection and, as applicable, any Partner, makes the Service available on an "as is," available basis, without warranties of any kind, whether express or implied.
Each User acknowledges that the obligations of The Brenda Aloff Connection and each applicable Partner are solely corporate obligations. No Affiliate, Subscriber, Partner, stockholder, director, officer, employee, consultant or member of The Brenda Aloff Connection shall be subject to any personal liability whatsoever to a User, nor will any such claim be asserted (directly, derivatively or otherwise) by or on behalf of any User or any successors and assigns of any User.
Each User acknowledges that the sole remedy for any damages caused or allegedly caused by any failure of performance, error, omission, interruption, defect, delay in operation or transmission, or other cause associated with the Service, shall be to terminate such User's membership, if applicable, remove any Information provided by the User to Heaven on Arf, LLC, and discontinue further use of the Service. In no event shall Heaven on Arf, LLC or Brenda Aloff’s total liability to a User for all damages, losses and causes of action (whether in contract, tort, including without limitation negligence, or otherwise) exceed the amount paid, if any, by a User for the Service.
The Brenda Aloff Connection respects the intellectual property rights of others and requires those that visit our Web site to do the same. The Brenda Aloff Connection may, in appropriate circumstances and at its discretion, remove or disable access to material on its Web site that infringes upon the copyright privileges of others. The Brenda Aloff Connection also may, at its discretion, remove or disable links or references to an online location that contains infringing material or infringing activity.
Any controversy, dispute or claim between Heaven on Arf, LLC and any other party arising out of/or involving any Heaven on Arf, LLC business relationship shall be resolved by binding arbitration. The arbitration shall be conducted in Midland County, Michigan, in accordance with the Procedures of the American Arbitration Association. This arbitration agreement does not cause waiver or modification of either party's right to legal proceedings in a court residing in the same judicial jurisdiction as stated herein, to enforce any unpaid monetary debts by either party, as awarded by the arbitrator following Binding Arbitration. The parties agree to such venue as the forum of choice of the parties.

SAFE SHOPPING POLICY

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details. If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, The Brenda Aloff Connection will reimburse you for such amount up to $50.00. Please contact our Customer Service for details.

Privacy Policy

1. INTRODUCTION

1.1. PURPOSE OF POLICY. Heaven on Arf, LLC. ("us," "we," or "Company") is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website (the "Site"). We created this Website Privacy Policy (this "Policy") to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.

1.2. NOTICE CONCERNING CHILDREN

PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user's account.

2. INFORMATION COLLECTION PRACTICES

2.1. WHAT BASIC INFORMATION DOES THE COMPANY COLLECT?

In operating the Site, Company may include registration, online surveys, and other online forms that ask users to provide their names, e-mail addresses, and other contact information.

2.2. WHAT ADDITIONAL INFORMATION DOES COMPANY COLLECT?

(a) AUTOMATIC COLLECTION. Our servers automatically recognize visitors' domain names and IP addresses (the number assigned to computers on the Internet). No personal information about you is revealed in this process. The Site may also gather anonymous "traffic data" that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.

(b) COOKIES. From time to time, we may use the standard "cookies" feature of major browser applications that allows us to store a small piece of data on your computer about your visit to our Web site. We do not set any personally identifiable information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at our Web site may be diminished and some features may not work as they were intended.

3. USE AND SHARING OF INFORMATION

3.1. WHAT DOES COMPANY DO WITH COLLECTED INFORMATION?

(a) PERSONAL INFORMATION. We will not share your personal information with any third parties without your consent, except as necessary to provide you with the services offered by us or to comply with the law. We may use your personal information and share it with third parties to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site, including, but not limited to processing your credit card payment, if applicable. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about Company. If you give your permission during the account registration process, we may share your contact information with our business partners or other companies so that they may send you promotional materials.

(b) ANONYMOUS INFORMATION. We use anonymous information to analyze our Site traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our servers, to administer our site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

(c) USE OF COOKIES. We may use cookies to deliver content specific to your interests, to save your password so you don't have to re-enter it each time you visit our site, or for other purposes.

(d) DISCLOSURE OF PERSONAL INFORMATION. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Company or its parent company, subsidiaries or affiliates, (2) protect and defend the rights or property of Company or the users of the Site, or (3) act under exigent circumstances to protect the safety of the public or users of the Site.

(e) SALE OF INFORMATION. In order to accommodate changes in our business, we may sell or buy portions of our company or other companies or assets, including the information collected through this Web site. If Company or substantially all of its assets are acquired, customer information will be one of the assets transferred to the acquirer.

(f) ACCESS TO INFORMATION. Unfortunately, we do not maintain any procedures for you to review or request changes to some of the information that we collect about you. If you have administrative privileges you may be able to modify the account information that is modifiable in the Administration Portal. However, we reserve the right to change the information that is modifiable in the Administration Portal at any time without notice. Furthermore, you may request that we deactivate your account by contacting us in accordance with Section 6.1 below.

4. SECURITY

The Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.

5. WEBSITE AREAS BEYOND COMPANY'S CONTROL

5.1. PUBLIC FORUMS

The Site may include interactive forums such as virtual classrooms, message boards, discussion forums and chat rooms. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

5.2. THIRD PARTY WEBSITES

The Site may contain links to other websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

6. CONTACT INFORMATION AND POLICY UPDATES

6.1. CONTACTING US

If you have any questions about this Policy, our practices related to this Site please feel contact us at the following:

6.2. UPDATES AND CHANGES

We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms. You agree that, by continuing to use or access the Site following any update or change, you shall be bound by any such update or change.

Before you begin a course, confirm that your computer supports the requirements of online courses.

Take a Test Drive: 4 Easy Steps

Take a Test Drive

We recommend that everyone "test drive" this web page to ensure your computer is set up for a great online course experience. We'll guide you through these four steps:

Use an up-to-date internet browser - this is VERY important!!
View a video
View a PDF document
Listen to an audio file

Are you ready? Let's Begin ...

Do you have the latest version of an internet browser installed on your computer?

Browsers are software that let you view web pages. Do you know what browser you are using? You can check here: https://www.whatsmybrowser.org

These are the most common internet browsers. You should have at least one (or two!) up-to-date internet browsers installed on your computer.

Chrome
Safari (comes already installed on your Mac computer)
Firefox
Edge (comes already installed on Windows 10 computers)
For iphones and ipads, we have found that the Puffin browser works very well.

If so, good! If not, install and/or update for your favorite browser. We have found through trial and error that Chrome seems to perform best on most computers.

Next, view this video:

If you cannot view this video, first ... did you update your browser to the most current version available for your computer/operating system? If not, do that first, then check again to see if you can view the video.

View this PDF file:

Name Recognition and Memory Markers (pdf file)

Most browsers have PDF readers installed. If not, you can add one. Adobe Reader is popular and free. Get it here: http://get.adobe.com/reader/. Just a tip:If you are downloading Adobe Reader, be careful to download only the Adobe Acrobat Reader, which is free. Read the options carefully and "uncheck" any optional offers. That way you don’t end up paying for or installing additional software that you don’t want.

Listen to this audio file:

By now, all four systems should be "GO". Congratulations!

Does This Mean My Computer is OK for an Online Course?

If you passed all four steps above, your computer is set up to give you a good experience in the courses.

Can I Use a Tablet to View the Courses?

Our platform supports tablets for the video-viewing, but you will eventually need a way to print out and download materials. So, you either need to use a computer for this, or have a modern printer set up to print from a tablet.

What About My Internet connection?

The speed of your internet connection will affect the quality of the video. If the sample video played OK for you, your internet speed is adequate. Most broadband internet services available today will have sufficient speed. However, if you’re in a part of the world that offers only dial-up or low-bandwidth DSL and cable, you'll need to decide if it works OK for you by taking the Test Drive (above). A high-speed internet connection will give you the best viewing experience for the videos.

Welcome & Introduction

I am so excited about the Virtual Academy!

For those who cannot travel to me, this allows me to teach you, and in a way you can understand and put to use.

For my students who do get local lessons, this allows you to learn the Learning Theory that we don't have time to go cover in lessons, because there just isn't enough time.

For everyone, I will be able to track your progress and help you out if you get stuck.

If you can view the video at left with no problems, then you know that your internet connection will allow you to enjoy the Virtual Academy!

I am a trainer who has attended Brenda's seminars in Vancouver, Canada with Dogs Gone Right and TNT. I am very interested in taking the foundation course (and all the others to come), on-line. I am looking to improve and perfect the skills I have learned so far, and add to them. I have actively put the Foundation work into my Basic Obedience Classes and the results have been phenomenal. We get a lot of rescues and my classes are generally full of challenging cases, where people are needing "beyond obedience" classes.

Maureen Van Couver

I was at your Instructor workshop in the UK this week and I am still buzzing! You were so inspirational and I feel you gave me a golden key to a magical toolbox into helping dogs. I know that I have a long way to go, and a lot more to learn, but in just 2 days, I am seeing amazing results by using the collar restraint and massage. It is amazing! I just wanted to say thank you, thank you, thank you!

Jane Lockley, UK

I hope things are going well for you up north there! Oh, I finally got around to taking the CPDT-KA exam, and passed easily - all of your emphasis on learning theory made that section a snap. Thanks again for everything.

Carol New York

The hot news from APDT was that your books were best-sellers at the 2013 APDT Conference. Thanks for creating excellent information for us to sell and trainers to learn from!

Charlene & Larry Woodward

Brenda, It was a blast and a pleasure learning with you this weekend. What's shifted for me is in an exciting way I'm experimenting, I'm digging in and I'm trying a lot more "stuff" with the dogs. Yesterday and today I've worked my Board & Train dogs and my own dogs in a completely new way. I have to say it feels like I'm training with some balls, but training from the heart. I can't tell you how freeing it is in some way. And the dogs effing get it.

I had this experience with a who knows shep/cattle dog or shep/pit, and she is soo damn sweet and when I actually worked her with switching games for fetching, she lit up as thought to say "finally some is freaking working me- yes!!!".

But I'm just going where the journey takes me, with more curiosity and confidence than ever.
Thank you for that!

Love,
Leigh Siegfried, Owner
ACDBC, CPDT-KA, OSCT, AKC-CGC Evaluator
Opportunity Barks Behavior & Training

I was just loaned the one book of yours that I do not already own-your puppy book. It is, like the rest of them, a wonderful, funny and enriching read.

My productivity level, however, has gone down the toilet as a result of not being able to tear myself away from this book. So, on behalf of my neglected and un-walked dogs, my un-vacuumed carpet, and unanswered emails, I beg you to stop producing such read-able tomes of knowledge! :)

Thanks for another great read...

Michaela Greif, CPDT-KA, LSW OpBarks Programs Coordinator
Certified Pet Dog Trainer, Service Dog Trainer, AKC-CGC Evaluator #83609
Opportunity Barks Dog Behavior & Training

How awesome to finally be in your seminar! I am using the tools! I practiced the exercises Saturday night and this morning (Monday). Tonight I went to Susan's obedience class where I have not gone all summer. When we first arrived, Bailey wanted to eye a couple of the other dogs. Each time, I turned his back to them and did back aways. He seemed to immediately forget the other dog each time and focus on me.

I used the Be Still when another dog came right into Bailey's face. We were a post and that dog was doing the figure 8. When it came at Bailey, I stepped back with Bailey and turned his back to the dog and began the rubbing. He stayed calm like he was, "OK, you can handle it, I'll just relax." Then we stepped back into the post position and there were no problems.

The healing was great. He has always tended to forge. I have been practicing turning into him 90 degrees and he now automatically backs away from my feet if he is in front of them, but he more and more often is healing where he should be.

So, thank you, thank you for all the information and tools. As you know, they work.

Janet

Hi Brenda,
Inca and Copper are even quickly learning to play tug calmly without the neck biting and escalating obnoxiousness that makes me nervous. There is still practice to do on my part as I never had tools to help them learn to play nicer before, and they were good at playing rough. Now I do, and couldn't be happier. Thank you SO much for sharing your knowledge!

I believe this information has changed my world as much as the DOG'S class I took back in 2000, at Purdue.
Helping Copper in this way has already showed me that he is very teachable and our problems may have been just a lack of respect issue, AND he is a BOY!!! And to his credit, I may not have been teaching him in the ways he could understand.

Thanks again,
Pat Guido

I say "Thank You!!" again. Light bulbs were going off and you have given me tools to use with my other rescue westies that need the "support" as well. That is invaluable. There was some sort of a load lifted off my shoulders this weekend when I finally learned I had some where to go with these dogs, even if just the basic restraints and relaxation exercises for desensitization. That is huge.

I have received several "when is she coming back?" requests. I had a phone call this evening from a person who had a great time and wants to bring a dog next time.

Thanks again and it was a real pleasure to meet you and learn from all the work you have done, thanks so much for sharing!!!

Paula Fike
Westie Rescue

Hi Brenda,

I don't know if Diane has let you know, but her young dog (the one with the stay issues), Drifter, went HIT with a 199 1/2 at his very first trial in Novice. Evidently he kept his feet still and his hip on one side.

MaryAnn
Sissey, Kinsey, Mira & Scout

Thanks for a wonderful time. We all learned a lot, and fortunately have the group to remind us if we should have a memory lapse. We especially appreciated the extra time you were willing to give us, and are already talking about the best time next spring/early summer to repeat our educational trip.

As Erica mentioned, Scout's new responsibility will be to 'suck it up, and just deal with it'. But I will temper that with more training so she better understands her job, thus giving her more confidence. But I will be careful to ensure that her jobs are fun, so we are both happy. And I will try to make my treat rewards more random, especially in her obedience training. She will probably still get treats for cuteness though, but hopefully not as often. :) Fortunately Cheri and I train Recess and Scout together every tuesday so we will have ample opportunity to work on rope desensitizing. Mostly, I think, your telling me that Scout needs to learn to deal with issues, has reduced my stress level (I was so worried that her stressing at the start line would make her not want to play agility anymore that I stressed, which probably increased her stress, which put us in a vicious circle). She actually earned a QQ on sunday with two beautiful runs, and yes, she was stressed on the start line, but I didn't worry. In fact saturday, I tried a long leadout with a recall through the weaves. Scout is a brilliant weaver, and has practiced the recall weaves at home, and owns the skill, but she couldn't do it at the trial, and gave me the wandering avoidance behavior beside the weaves. But I didn't worry about it---so she's not ready for that today, but maybe in a month? No problem.

Thanks again for your willingness to share your knowledge with our group. We had a great training vacation.

MaryAnn

I borrowed Denise Tarby's copy of your Fundamentals DVD. The picture below it a new competition obedience puppy class (all handlers who have showed to the Utility level with prior dog(s)) that just started last week. I got 'em started on your Sit Restraint exercise right away :-).

adele-yunck

Adele Yunck
Ann Arbor, MI
www.northfielddogtraining.com

Dear Brenda,

Thank you so much for a very entertaining weekend. Wow do I just love the way you work, The puppy biting fix was peachy, tried it today on a clients dog...amazing result. You make so much sense and listening to gossip out the front ( like you do!!) you really turned a few minds round.

Thank you for being so approachable..... a normal person.....with passion and drive and you had time for everyone who wanted to talk to you personally. From the bottom of my heart (without wanting to sound like I'm brown nosing!) Thank you Mrs amazing lady. Many Best Wishes.

Caroline
PURE Dog Listeners Ltd
Tel: 07789 777 407 / 01722 782635
Web: http://www.yourdoglistener.com

Hi Brenda,
I hope you enjoyed sightseeing with Jez and had a safe and uneventful journey home. If you are ever in the UK and Jez is not around to offer you appropriate British hospitality please do not hesitate to give me a shout.

It was lovely meeting you and having the opportunity of working and learning with my dog Toro. I am not sure Toro has quite recovered yet from having his world turned upside down! And even if he has I am still recovering.

You were a joy to learn from and listen to and I am looking forward to your return to the UK next year. I will be making a bit more time to work with my boy and intend to have a more focused Toro by then!

I hope you don't mind but I have stolen some of your quotes as they were fantastic, to the point and funny. I will of course attribute them to where I first heard them.

Thanks though for the kind offer of future support should I need it.

Take care and best wishes.

Nick and Toro

Brenda
Just met you at your U.K. seminar (ginger bloke with goatee), and I would like to thank you for both the information & entertainment. Especially for that rarest commodity nowadays in dog training, common sense. Hope to meet you again when (and if !!) you return.

Cheers,
Regan
www.regansdogtraining.co.uk

Last week my young gordon setter Flair and I attended the Gordon Setter Club of America National Specialty in Chattanooga, TN. We were so
astonished to be awarded Winner's Bitch, Best of Winners and Best Bred by Exhibitor (for handler, breeder, co owner Sarah Armstrong).

Last spring, shortly after the unexpected death of my heart dog Tory, I attended the Brenda Aloff seminar with an almost out of control 8 month old Flair. She was pushy, hyper and we still hadn't bonded. We stuck with the work, and thanks to some of Brenda's exercises, Laura's advice and LOTS of hard work, we have bonded and I was so proud of my confident, well behaved show dog. Win or lose, it was so great to see her work her heart out in the breed ring.

After the specialty we took a short trip to Florida, and it was so fun to take to her outside patio bar/restaurant and have her be so well behaved while we ate and watched the live music. I received so many compliments on my beautiful well behaved dog. I had to blink back tears remembering where we came from last year.

Winning was icing on cake, but having a dog who has become much easier to live with and take out in world is what it is all about.

Diane Bartlett

Hi Brenda,

Just a short note to give you a big thank you. Gamer finished his championship with four majors last Sunday at the Saginaw shows, it was a long two years. But I know it would have taken a lot longer without your advice and guidance to help me help Gamer learn how to relax. He was still a butt head at times but with the stuff that you taught me and some stuff that I came up with he learned how to stand like a rock for the exam. He still does not like the breed ring, but I am not going to worry about it as he will not be back in it unless its in Canada or a very special occasion. We will now be working on his open/utility and tracking titles.

Again thanks so much...take care and talk soon
Linda and the CH Gamer

I know you are probably just getting home, but wanted to go ahead and email you. I was wondering if you have other clinics scheduled this year and their locations? I'm also strongly considering coming up to work with you one on one with my 2 year old GSD (Honor) for a few days. It's a long drive for me (8 hours), but I think you are the right person to truly get us on the right track, if I can spend a few days working with you (I'm slow to change MY neural pathways!). You are one of very few people I've met who has the knowledge and experience in dog behavior in general and in multiple peformance venues as well. I plan to compete in several events with Honor - AKC obedience, agility, herding, tracking and schutzhund. Not all at once of course! And first and foremost I want a well behaved companion that I can take anywhere.

Because I plan to compete in multiple venues, I have to consider all venues while training for each, so that I do not create training problems for myself, or confusion for my dog. And I don't know many people who do schutzhund, herding, and AKC obedience and agility (and do it well) to turn to for answers. I also heard loud and clear the part of your lecture regarding dogs working too long at high arousal, and associating their handlers with that state of high arousal. I can see where this could easily happen within the schutzhund sport - any pointers you can give to avoid this would be much appreciated. My dog's overall well-being and our relationship is my first priority. Honor generally works calmly and in drive. I want to be sure it stays that way.

I enjoyed the seminar. I am continually trying to be a better trainer, with the goal of having exceptionally obedient companions based on a relationship built on trust and respect. The information in your Get Connected book is invaluable (I have no doubt the other books are as well - I just haven't read them yet!).

Best Regards,
Luann
U-CDX CH Blak Jak Phalcon Flying High UD RAE AX AXJ CDX-C CGC (Belgian Tervuren)
CH Blak Jak's Ain't Misbehavin CD BN CD-C ("Tora"-Akita)
Rite of Honor vom Kraftwerk (GSD)

In Loving Memory of
U-CDX Ilsa vom Kaiserhaus UDX VER RAE2 NAJ OJP IT BH TC CGC (GSD)
Gunner CD TD RN CGC (GSD)

Hi Brenda,
I hope all is going well with you. I just wanted to give you a quick update on two things.

First of all, we were at an UKC obedience trail this past weekend. Jazz showed like she was a golden retriever or border collie on fire!!!!! (that's a GOOD thing). She earned her second utility leg. (she would have three, but I gave a second sit command which you cannot do in UKC. In AKC you can and just lose 3 points). I am getting focus, attention and thought on HER part. It's fun showing a good dog!!!!! We still have plenty to work on, though. Laura has plans to get us thru it!!!

Second, one of my grooming customers is a MONSTER in a shi-tzu's body. It bites, poops, pees and is very scared. It is probably one of the top two WORST dogs that I groom. Luckily, the owners do some things that I tell them do to help with the dogs insecurities. Anyway, the last time I was there, the dog seemed a bit more relaxed. And then I thought to myself, "I wonder how the "be still" cue will work with this crazy animal." So I put down the clippers and scissors and did the be still cue. I got a lip lick and I saw the dog take a deep breath. There is more to this story, but that's the gist of it. I was under the impression that the "be still" cue was for our "highly trained" (!!!) dogs!! Laura said no!!!

Pretty soon you'll be out of a job if you keep giving away all your dog secrets!!! LOL

Sue, Jazz and Rodger

Hi Brenda,
I also wanted to personally thank you for your insight with Baxter and Brewster, both of whom have mastered the "down stay." It is amazing to especially see Brewster relax at the other end of the leash and I know this will be an invaluable skill set for his forever home. We are grateful to you for coming to help us help the animals in our care.

Marci Singer
Associate Director
Little Traverse Bay Humane Society
1300 West Conway Road
Harbor Springs, MI 49740

Hi Brenda,
Just wanted to thank you again for a fantastic weekend. I learned a lot , mostly how much I don't know:) And everyone else was thrilled to have you here for the weekend. Thank you for helping us save some money in the ways you did. That was much appreciated. I was able to give Agility Angels $200 in the long run. Not a huge amount, but better than breaking even :)

If I had to sum up in one word your style of training, teaching, perhaps even living.... one thing that struck me .... was the word "deliberate". It seems that is how you teach and train and even speak. With much thought and reason behind most things. To me, that was a sweet lesson to put in my own journal under "life lessons". It challenges me to go "deep" into things - not just a surface knowledge and not just doing something because that is what a text may have said. But working with it, tweaking it, challenging it, seeing if it holds water - It means that there is a richness and depth to interactions - whether animal or human. It was a great experience of working with a master - someone who has this sort of depth of knowledge, experience and research. You can't get that in a 6 month course of anything - whether that is massage, yoga, dog training or living:)

I especially loved the "horse talk" and videos. Oh yeah and the references to muscle memory and how biomechanics helps with the training and communication. It is helpful to have some anatomy knowledge even with dogs!

I have done a couple of things with Gracie(my feaful one) these last 2 days that definitely worked. All the books I read and my trainer had me keep her under threshold and I've been protecting her all these years. But now I am challenging her a bit more and know that even what we've done over the last 3 years has helped heal her and build trust, and now might be a good time to step it up:)

Thanks again!
Tina

Those of you who have been to a Brenda Aloff seminar or who have read her Get Connected book have seen her Be Still Cue switch. It is a technique that involves a specific way of rubbing the dog that teaches it to relax and switch from a reactive or hyper or fearful mental state (hindbrain) to a calmer more thinking state (frontbrain). It is very simple to do, and if you practice it often, you can get the dog conditioned to respond to it very quickly with just a stroke or two. When you get it to that point, it becomes something that can be very useful in the competition obedience ring. Since you are allowed to pet your dog between exercises, you can use a quick Be Still Cue then. Just don't touch the dog's collar when you do.

Today, both Sue and Kathy, who earned Utility A legs, used it in the ring, and I think it was a definite factor that contributed to their success. In each case, the dog was showing signs of stress (stress yawning) and/or hyperactivity, and so both Sue and Kathy used it at those key points to get their dogs tuned back in and mentally ready for the next exercise. There was one point in particular when Sue's dog, Rodger, got pretty squirrely just before the moving stand exercise, which is a hard thing for him, and Sue got him set up and immediately did a few quick strokes. He settled down and was able to complete the exercise.

If I have not yet shown you the Be Still Cue, and you are interested in it, remind me next time I see you. If you know about it but haven't practiced it much or lately, get busy. It has to be well conditioned in order for the dog to be able to respond to it fast enough to be useful in the ring.

Thank you Brenda for such a valuable little tool!

Laura Romanik and the Radiant Shelties

From an Agility On Line Group:

I feel compelled to speak up regarding my respect and admiration for Brenda Aloff. I have been working with her for years and she is amazing. She is one of those people with an incredible ability to think outside the box; and who keenly observes minute details. She can help your personal and working relationship with your dog regardless if they stress up, stress down, need confidence, or are a manner less crazy animal (like one of mine) who needs a fair, stronger leader (like I needed to be, but am naturally a push over, and wanted to be firmer without real harshness). Just saying, if you have a need, or have a desire to work on any behavior or relationship issues with your dog(s), see Brenda if you can.

One word of warning, however, Brenda will tell you how it is, so if you are not ready to hear the truth, or truly not ready to improve on something, wait until you have the desire to hear about your relationship, learn what your dog needs from you, and wait until you are really ready to work on it. It is not always all rainbow and roses, she adapts her methods to the individual dog for sure. But, if you have a dog who runs your relationship, or a fearful dog who is not trusting you to protect them in public, don't expect to hear all gushing positive comments, etc. People who know me, know that I would never allow extreme negative methods with my dogs, but this is not all click and treat. For example, if you think it is unreasonable to ask your dog to stand calmly close to you just because you ask them to and because they trust you to keep them safe, (e.g. without click and treats), then this would not be for you. I, personally, at times, have only been in a position to take on one issue at a time, and Brenda understands that. That is way I keep going back to her, each time I have made some progress, and am ready to take on the next step.

I don't get anything from Brenda for this endorsement, and I still am paying full rate for my working spot, and private lessons. I just believe that she can help some many people improve their working relationships with their dogs, and therefore, also help them reach their dog-related goals. She has also done a ton of work with dog aggression. So, I felt like I need to add my "review." Granted, however, I am just one person, and I am not Brenda. So check her publications, ask others opinions, etc. I just don't think enough people in the agility community are aware of this wonderful resource
Hi All - I've just read Kristine Stewart's endorsement of the Brenda Aloff seminar coming to HHDS in November. I too, must add my admiration for this woman and her excellent insight into dogs and their thinking. Brenda and I go way back to my first obedience dog, Shannon - and Brenda with her Smooth Fox Terrier. Our terriers were usually the odd ones at obedience class. We really had to make our own way as traditional training methods used back then weren't always successful with our guys. Brenda does not mince words, her style is real; but she really knows dogs!

This seminar will open your eyes to out of the box thinking, and I guarantee it will be the most unique seminar you've ever been to.

Lynn Baitinger
& the Schnauzer Brats
Rochester, MI

Brenda, our journey continues. Thanks to you her behavior continues to improve and we are having so much fun!!!!

Jan and Pippin

I attended two of your seminars in CT, the most recent one was at Paws and Effect. I've found your techniques enormously helpful both with my own dogs and clients dogs. I ended up doing a ton of "Be Still Cue" muzzled then off muzzle with my Rottie Flash that you met and a lot of stand for exam while being touched with weird objects and his attitude about being touched has completely changed. He actually looks soft and relaxed. People who've known him for years can't believe he's such a mush. Thanks!

Anne Macaulay, Ph.D.
On Good Behavior LLC

I also wanted to let you know how much I appreciate your sit restraint exercise. I have always taught a sit restraint with massage to my students, but not with the chin rest technique you have taught me. I have 2 students with older adolescent dogs who have been struggling with the handling portion of the CGC test due to social mouthiness. Your technique has been wildly successful as it now clearly gives the dogs a focused job to do during the handling exercise while we condition the calm acceptance of touch with strangers. The owners are thrilled - and thanks to you I look almost brilliant :)

Keep up the great work!
Melissa

We were just thinking about you and were feeling so grateful when a stray pit mix wandered onto our property (we found it cornered in the chicken coop by a crazed Sydney). We had the dog for 48 hours looking for the owner (which we found) ... and we kept the two dogs well separated, but since she was sweet we took the opportunity to give Syd some training sessions and she did SUPER! After about a half hour on leashes together we were going for walks around the property ... second session it took only about 10-15 minutes before Sydney was calm enough to walk side by side with the other dog and they were nicely ignoring each other ... we would have handled it totally differently without you!!

Karen
Florida

You were there for so many of us with problem dogs and opened your facility to all the dogs that no one wanted to deal with. I will always be grateful for all that you have taught me and all your help with Starr (well both of them) but mostly the BC Starr!! She just turned 12 yrs. old on June 1st. Now that she is going deaf.. the fear aggression has come back because she just doesn't know what is going on around her as well, but she still wants to work and dance with me when I am training with Fancy and we are at home where she feels safe.

She is also wonderful if I am demoing for kids as long as there are no other dogs. With all your help and me waiting for 2 years to working with you before I put her in the Freestyle ring... She went from her first show in April 2003 at the International in PA (earning her Beg. MF & HTM titles and placing first in her divisions) to Nov. 2005 earning both W-FDCh-MF/HTM & tying with Patie Ventre for WCFO North Am. National Champ and taking a lot of Special Awards at that show too.

Then in April 2006 International Conference, that we hosted at Midland's Valley Plaza, she took all the top awards at the show. I always credit a lot of our success together, to you and your work to help me with Starr and teaching me all about dogs with issues. I'm a better Trainer, Instructor and dog mom because of YOU! And you got Freestyle going at Dog Scout Camp too. I'm happy to carry on where you left off there since you schedule is so busy and will be adding some more Freestyle Badges to what you created to start things along for Freestyle with Dog Scouts.

Without you bringing the Fab 4 from Davisburg up to do a workshop in Freestyle... I might never have gotten into this sport that I love so much. The success I have experienced in the last few years is a direct result of the path to Heaven on Arf that I was so lucky to find my way down, back when Casey was a young dog. She will be 15 years old in Oct.

Your journey has now gone down a little bit different path and I am so very happy for you with all your Literary Success as a very gifted Author and your continued success to give Seminars & Teach all over the world. Also your renewed love with your Horses.

Well, sorry to write a book here. But I really do want you to know how much you have added to my life. I never dreamed, when I was a full time Sign Business Owner/Graphic Artist that I would some day be Judging, Teaching and Dancing With My Dogs.You were a guiding force and a Mentor to me for many years and you are a special person Brenda.

Gloria Voss

Bootstrap won two third places this weekend, one in Utility B with a 194 ( the judge has these lifts on his shoes...Boo was nervous, but quiet....) and one in Open B ...he won a 3 way run off with an OTCh dog among them, a Golden Retriever too.......for a third place with a 197 (and YES..he "ROLLED" and did not skuttle.....)He got 5 OTCh pts........his mother, 2 ½ yrs ago is the only other Malamute ever to earn even a single OTCh pt until yesterday......our heeling in the run off is a moment I dream about.........our spirits together........the "conversation" becoming song......thanks Brenda....we wouldn't have been there without you....and we plan to go back for more now ....Raissa

bootstrap

Brenda, Hello. Just a note to say I have seen a big difference in Jester (Black GSD you saw in Lansing). He is not coming to the agility start line quiet yet but he is more of a thinking man now. Last trial he received 2 firsts a second a third and a fourth. Very nice. I have not brought William back yet. He still needs to be deeply ingrained with work. He does appear to be a happier dog. That is more important than any competition to me.

Enjoy the weekend and Thanks for giving me some really incredible tools (that I originally called Voodoo, in a kind and loving way) But now I am a firm believer and was going to ask to live in your spare bedroom for several months.

Lisa F

I emailed quite a while ago, that I had read your book and was amazed at what I was recognizing in my dogs.

The Great Pyrenees with all of the problems had perfect "Dog Language" and the English Springer Spaniel that everyone loves on sight, had pretty terrible manners. It has been several months now, and my dogs are both doing really well.

Your book sits on my coffee table, and is the last book I read every night before I go to bed.

I have taught the big dog the commands: Leave It - Sit Now; so that when she is in a situation that is unfamiliar she knows what to do. If I say Leave It, she automatically comes and sits next to me.

Both dogs are 1 1/2 years old, and this week, we changed the big dog's name from Gracie to Snow Bear. I noticed that every time we called her by name, she did the mouthing, yawning slightly crouching position. I use my dogs names a lot. So I spent about a week, just saying every name I could think of (when she was relaxed and quiet) that might have been her name the first 5 months of her life on a Great Pyrenees/Sheep farm. The people we got her from had her for 2-3 months on a horse ranch. We don't farm or ranch, she is now a house dog, with a 1 acre yard to play in.

Anyway, finally, I tried Snow Bear, and she leaped off the floor and went into her "Happy Sheep" routine. When she is really happy she bounds around on all fours like a sheep. I guess it comes for living on a sheep ranch. Our previous Great Pyr did not do this.

So she is now Snow Bear, or some rendition of that name. My husband calls her Bear, when our kids and grandkids come to visit, they call her Snow, and I call her Snow Bear. She responds to all of them, and has finally started giving us the Great Pyr smile.

So, again, thanks so much for this wonderful book. It is helping tremendously in assisting a beautiful big dog change to a "happy" beautiful big dog. Oh, and the Springer Spaniel, Misty, has started giving me bows, and is much happier now that her doggie language skills are so much clearer.

Gail McCowan

Hey Brenda,

I just wanted to thank you for coming and doing the clinic here. It's been so great to hang out with you. You make my heart so happy!

One of the things I admire so much about you is your trusting nature. I was thinking about how much I liked talking about the follies, furies and mishaps with dogs and hearing your stories. You've improved the lives of 23 dogs and 23 people in the last three days and you've provided beautiful education for people. As always, I wished we lived closer.

Thanks so much and enjoy the trip home and the upcoming break from travel!

Love and hugs,
Elise
co-creator of PAT - a brave new therapy guaranteed to cure your ailing animal's abnormal mind

I try though in as many posts as I can make to stress the benefits of positive reinforcement. I also try and stress the importance of learning dog psychology. We also trained and sold Missouri Foxtrotter horses so we had to learn horse language. It is ongoing as you know but most important. You have to understand what they are trying to tell you or what they are most likely processing.

What impresses me most is your analogies and your amazing ability to put into words how to understand how a dog learns. It just boggles my mind. Being a good writer ( I am going back and checking this email as I write and know I am not doing so well LOL) is tough. I had a very tough teacher in school but he was a gift so I know good writing when I read it. You are a wonderful writer. Your grasp of psychology and psychology principles is wonderful. I had a ton of psychology classes in college and it was very difficult for me to read the principles and think them through. You do it so well. It is probably like second nature to you.

You are my favorite author on dogs and dog behavior.

Warmly,
Sharon

Great to listen to you today at IAABC- literally a breath of no b.s. fresh air- THANK YOU. I've been working with dogs going on 10 years now and I'm always constantly reevaluating my interactions with animals. I came to this conference sort of stuck, really. I was feeling disappointed with all that info that is out there that focuses solely on the technique, with little regard to the relationship (or the animal). Thanks for your humor, your honesty and your integrity! Looking forward to a clinic soon!

Best!
Leigh

Hi Brenda,

I wanted to thank you for an enlightening and enjoyable seminar this past weekend. I attended the Dexter seminar last fall and plan to attend the Toledo seminar this fall. Your insight, humor and presentation are appreciated and inspiring.

I feel the need to apologize for our fellow attendee that "went off" on you. It was very inappropriate and unjustified. You handled it with a great deal of professionalism and calm, must be from all those years of dealing with reactive dogs. I hope this won't discourage you from continuing to share your methods of enhancing our relationship to our animals.

Keep up the great work,

Brian Dunn

Your ability seminar was first rate. Your talks were really engaging and watching you work with the dogs was a treat. I learned so much. Thank you. I not only learned about Flag's front and hind brain, but also about my own!

We have been practicing eye contact - he's up to 30 sec. in the house. Now we need to take the show on the road. Also working on Be Still, and the other exercises you demonstrated. Wow! Now I know there are tons of gaps in my training skills. But also know where I can go to get help - you and Get Connected with Your Dog.

Your book is amazingly clear, well organized and packed with "good stuff". Well done. I started out underlining what I thought were significant points and then began to realize that I was underlining almost the whole page.

Paws Up,

Happy

I just wanted to thank you for your time and truly helpful input on our pack issues. The book and DVD are like Godiva chocolate to me.

Take Care,
Maria

Thanks again for all of your help. You are the first person who hasn't made me feel like it is all my fault. I've been wondering if it would have been good to hear this sooner. It would have made me more patient with him. With Glennie, I always knew he had problems and I was able to be patient and help him through it. But with Jake I always thought he had so much potential but wouldn't use it. I blamed him and it made me impatient with him. On the other hand, if someone had told me he was "autistic", I wonder if I would have given up. Yesterday I learned that he made the Front and Finish Novice obedience top ten Westie list.

The work you do makes such a difference, not just with the dogs but also for the people who live with these dogs.

Beth, SE Michigan Westie Rescue

I am so thrilled with Your new book—each time I read it—I learn something more!---(I've been reading it a lot---lately---I need all the help I can get!)
Talk to you on Sunday!

Much Luv,
Pat Wallis-Becker

I just wanted to let you know that the interview we did together was very well received during the telesummit. So I am going to publish it in the K9 Reporter, our online magazine.

Catherine Potin,
Founder and Publisher, Happy Dog Connections
www.happydogconnections.com

Brenda,
I just wanted to let you know that the comments I received from our staff after your workshop were amazing. You were great at explaining methods really well and gave them specific procedures to follow as they train with the animals.

Thanks again for coming to Harbor Springs. All the feedback was wonderful.

Bev Ironside
Little Traverse Bay Humane Society

Brenda, you touched A LOT of people's lives this weekend. We are sharing on FB, so get on once in a while. I'm passing this along to you from Lindsay.

Talk soon,
Denise Rockwood Mazzola

It was a great feeling to assess Maggie with Brenda and feel like we both had a moment of "un-adoptability" followed by a moment of hope. Makes me feel sane! I'm happy to say that with some restrictions and instructions, Maggie did well at the shelter today and I'm hopeful we can place her responsibly.

Lindsay Hamrick, CPDT-KA
Chief Operating Officer
Animal Rescue League of NH &
Animal Rescue League of NH - North -

Thank you so much Brenda. We are using your puppy manual in training our service dog puppies impulse control and general calming. We really appreciate having your book guiding us with the major problem of having dogs with good skills but little impulse control. It is my hope that by concentrating on impulse control and commitment to the handler with our puppies,that our outcome will be what is want in a service dog. I'm sure that I'll have more questions as we go along,and I thank you for being so willing to answer them.

Thanks,
Pat Goldhamer
Puppy Education Committe,Paws 'tive Teams Service Dogs for San Diego,San Diego Ca

I got the book yesterday. Thank you so much for your efforts to get this to me-can't wait to dive in!

By the way, that leash walking technique you showed us is amazing! I have been using it regularly, with great results.

Thank you!!

Barrie Finger, CDBC, CPDT-ka
Certified Dog Behavior Consultant, Certified Professional Dog Trainer
www.mindfuldogtraining.com

I just wanted to tell you last night I came home and had had it with all the puppy biting and grabbing my legs and shoes. So I implemeneted some of the things we learned at your seminar this last weekend.

Seriously, I had to trust your info before I would do anything to my dog. I mean I have to live with them for a very long time. Well within a few seconds of releasing him from his last restrained down, and some jaw massage. (I divided 30 by the amount of hours in our day then figured out how many restrained sits and downs I needed to do before bedtime) I did not have any puppy biting and nipping the rest of the evening. He sat quietly. I put his leash (he is really good about that before this) took out to potty and I had nothing but good behavior. This morning he thought about grabbing my toes, put his mouth on them and removed it after a 1 second. He just seem less frustrated also. All I can say is Thanks for helping me make my puppy pleasant.

Kerrie Hoover

Brenda Aloff is one of the few 'common sense' trainers I've ever had the privilege of meeting. Brenda came to Melbourne, Australia in February 2009 to conduct some working seminars for dog trainers and enthusiasts alike, and to witness her apt to read, handle and understand dogs was amazing. Her ability to actually 'walk the talk' is a testament to her skills and knowledge and we all relished the opportunity of learning new handling techniques, as well as better understanding the theory of dog behaviour and psychology. As a trainer, I land many aggressive dogs as clients and I am currently managing my own dog-aggressive dog as well, therefore for me, listening and watching Brenda work with these dogs with such ease and quick wit was inspirational. Her common sense approach is extremely refreshing and the results speak for themselves. I look forward to Brenda's upcoming contribution to the dog training world with anticipation as I know many others are. I highly recommend any person seriously wanting to learn more about dogs, take the time to explore Brenda's work. You'll thank yourself for doing so.

Trish Harris
Director
Four Paws K9 Training
Melbourne, Australia

I have had the wonderful experience of taking several of Brenda's workshops and of having her assist me with my very reactive Aussie. Brenda has an incredible knowledge of and ability to use (and explain) learning theory. When this is added to her practical experience and no-nonsense attitude, she is able to accurately assess and intervene with even the most difficult dogs. I think that what makes Brenda different, and so amazing, is the fact that she has an entire skill-set of ways to interact with canines. She is able to look at a situation and then decide how best to work with the dog for his or her benefit. I have gained a tremendous amount from the skills she has given me – it has made me a better handler of my own dogs and a much better trainer

Kay Scott, LCSW, CASAC

In my over 20 years of dog training and handling experience, including training performance dogs, police and search and rescue dogs as well as dogs "with issues", Brenda is by far one of the most knowledgeable trainers that I have ever worked with. A gifted author speaker and trainer, Brenda has the unique ability to combine theory with practice.

She not only understands the theory of how dogs learn and why they behave like they do but she also has the practical skills necessary to use that knowledge. Many people know the jargon and the theory and still others have well developed training techniques. However Brenda brings the two together in a way that is clear, effective and humane to both the dog and its handler. That she is able to do this in a caring humorous and entertaining way is an added bonus. I consider myself extremely fortunate to have her as a training resource as well as a friend and her teachings are an integral part of everything that I do with both client dogs as well as my own working dogs.

Lucy Newton
Police Sergeant & Handler of Police Patrol/Narcotics/Cadaver Detection Dogs
Member of New England K9 Search & Rescue & North American Police Work Dog Association
Canine Instructor at the Vermont Police Academy

Our K-9 Search and Rescue team was introduced to Brenda a few years ago. Generally skeptical about many training philosophies, we were immediately impressed with her intuitive sense about dogs and their inner workings and we have been consulting with her ever since

As a missing persons response team we depend heavily on the reliability of our K-9 partner, so many of us drive 2 hours every couple of weeks to stand in front of her with our dog and ask "What do you think?". Within seconds she has identified and corrected the human element and provided clarity to the poor dog. Whether we have a particular training issue or just want to solidify a skill, we leave each time with a new appreciation for the dog, their efforts to understand what it is we want and their willingness to jump through our "hoops"

Through our time with Brenda, we have a greater understanding of our cross species communication and all the mixed signals we send and the result is a deeper and truly enriching relationship with our working partners.

Pat Lamson
Training Coordinator, K-9 ONE Search and Rescue

Brenda Aloff vivifies the training experience. She is the rare trainer who understands the reasons for a dog's behavior, without ever letting reasons become excuses. I own working hound dogs. Brenda understood immediately how hound dogs think and what motivates them. She used that knowledge to teach them, instead of allowing me to use their characteristics as an excuse for not exhibiting high standards of behavior. Brenda understands what motivates dogs beyond a feeding schedule and uses her vast knowledge and experience to help them become great dogs. Her no-nonsense approach is fun and efficient. She appeals to people who are serious about being responsible dog owners and handlers. Brenda is not one more trainer who read a book about a method and attempts to deliver her version of the method. Brenda wrote the book!

Nancy Weber Taylor, MA
National Speaker & Consultant and Houndsman

I have had such a positive experience working with Brenda. The information she provided became the base from which, together, we created my training tactics, training goals and programs.

Brenda's insight and recommendations were definitely actionable, and not so conceptually complex that we have had trouble putting it into practice. Brenda was extremely professional, delivered great information quickly, and was worth every penny. My relationship with my dog has flourished.

I have worked Brenda for a number of years and the caliber of her work and her willingness to do whatever it takes to get the results required is why we keep going back to her.

Victoria Craig

The finest dog trainers combine skill, flexibility, an understanding of both dog and owner psychology and a down to earth approach. Brenda is one of those special people who can accurately evaluate each dog as an individual and apply whatever technique is best suited to accomplishing its owner's needs. Drawing on years of experience owning and training various species, Brenda's ability to tailor the training to the trainee is unsurpassed and, accompanied by her compassion, humor and savvy observational skills, she's a dynamic force in the dog training world as an instructor, speaker and writer.

Barb from Wonderdogs

Boy, did I have a good time and would have loved more of a chance to chat. I am, for the moment, inspired to fix all my dogs' problems. Thanks. And then tomorrow i will fix all the horses' problems. See how well i learned how quickly fixes happen?

Deborah Barone

We are happy to answer your questions!

Ph: (989)631-8217
Email Us:
Due to our schedule and high volume of calls, calls may not be answered for a few days. Email is a faster form of communication.

Mailing and Street Address

Heaven on Arf, LLC
1711 Karat Road
Midland, MI 48640

"Run with our pack" by signing up for our newsletter! We don't send many emails, and we don't sell our mailing list to anyone. We will keep you informed about new events and new products to help you meet your dog training goals.

Directions to the Heaven on Arf Training Center

View MapQuest Map

From the Flint Area

I-75 North to US 10 West (toward Midland). You will go past the Auburn exits. Take the exit that says FREELAND. You will no sooner be off this exit ramp, and you will see a sign for SALZBURG ROAD. Take this exit. At the end of this exit ramp you will find a Stop Sign. Turn Right. You are now on Salzburg. The first sign of life will be a 4-way Stop. At the 4-way stop, Turn left onto WALDO. You will cross Saginaw Road (a Traffic Light) and go over a bridge. Once over the bridge WALDO becomes GORDONVILLE ROAD. You will come to a Traffic Light on the corner of Gordonville & Poseyville. Remain on Gordonville & go 2 miles and turn left on BADOUR ROAD. (There is a Country Grocery on this corner on your right.) Once on Badour the road goes a short mile and turns very sharply to the right (road becomes Bradford), another short mile and the road turns very sharply to the left (road becomes Duncan). Begin looking for our driveway – it is the first one on the left. It is a long paved drive, called KARAT ROAD.

From the Saginaw Area

You can bring FREELAND ROAD toward Midland. At the 4-way Stop, Turn right on POSEYVILLE ROAD. At the Traffic light turn left (west) on to GORDONVILLE. Go 2 miles and turn left on BADOUR ROAD. (There is a Country Grocery on this corner on your right.) Once on Badour the road goes a short mile and turns very sharply to the right, another short mile and the road turns very sharply to the left —the road becomes Duncan Road. Begin looking for our driveway – it is the first one on the left and is known as KARAT ROAD. It is a long paved drive. The Training Center is the first building on your left.

From the Lansing Area

Bring M-46 East, towards Midland. Turn left on MERIDIAN ROAD. Greta's Restaurant sits on that corner. Go several miles. Just past Freeland Road, turn right on E. BROOKS ROAD. (you can only turn right on E. Brooks, it dead-ends into Meridian) Once on E. Brooks, you will go through 2 stop signs, one at 5 Mile Road and one at S. Homer Road. The next road to the LEFT is DUNCAN ROAD. You can only go left on Duncan, a right turn will put you in the forest. Looking to your right, you will see a wooded area, then you will come to a small cluster of houses, then a big farm field, then you will see a yellow caution sign for a "sharp turn." Our driveway is just past that sign to your right. It is a long, paved drive called KARAT ROAD and the Training Center is the first building on your left.

From Midland

Take POSEYVILLE Road out of town heading south you will cross the bridge, downtown Midland will be to your right. Turn Right or west on GORDONVILLE Road. On that corner is a Traffic Light and a Chemical Bank. Once on Gordonville go approximately two miles and turn left or south on BADOUR Road. On that corner is Mike's Country Grocery on your right. Once on Badour the road goes a short mile and turns very sharply to the right(road becomes Bradford), another short mile and the road turns very sharply to the left (road becomes Duncan). Begin looking for our driveway – it is the first one on the left. It is a long paved drive called KARAT ROAD. If you are uncertain about where Poseyville is, refer to North of Midland bringing US10 Xway directions.

From the Sanford and Coleman Area

You will bring Meridian Road South, you will go through Gordonville and cross the Pine River. The next road on your left is Dopp, keep going. Coming up soon is Brooks Road, you will turn left. At that point Brooks only goes to the left. Once on Brooks You will cross 2 stop signs, one at 5 mile and 1 at South Homer. The next road to the right is Kane Road (that's just a landmark). Right after Kane the next road on your left is Duncan Road.. You can only turn left onto Duncan. You are now less than one mile from my driveway. You will go through a little cluster of houses, looking to your right there is a big farm field, then a yellow caution sign warning of a sharp curve ahead. Our driveway (Karat Road) is just past that sign. So turn right just past the caution sign and right into the driveway. The Training Center is the first building on your left.

From North of Midland bringing the US10 East Expressway

US10 East to the Eastman Road Exit. Turn South onto EASTMAN Road. You will pass a large intersection at Saginaw Road, remain on Eastman. You will pass Dow Library and the Dow Gardens. The road will curve left and become a one-way. You will go through three more traffic lights. Looking to your right you will see a 2 signs, one for Chippewa Nature Center and one for Poseyville Road. Turn at the next traffic light onto CRONKRIGHT street. Get in the left hand lane immediately, go through the next traffic light and go over the bridge. CRONKRIGHT now becomes POSEYVILLE Road. Take Poseyville to GORDONVILLE Road. Turn right or west onto Gordonville. There is a traffic light at this intersection. Once on Gordonville go approximately two miles and turn left or south on BADOUR Road. On that corner is Mike's Country Grocery on your right. Once on Badour the road goes a short mile and turns very sharply to the right(road becomes Bradford), another short mile and the road turns very sharply to the left (road becomes Duncan). Begin looking for our driveway – it is the first one on the left. It is a long paved drive called KARAT ROAD. The Training Center is the first building on your left.

This privacy notice discloses the privacy practices for Heaven On Arf, LLC.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way via the Paypal or Ejunkie Shopping Cart.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only those who need the information to perform a specific job (for example, fulfilling orders or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fulfill your order.

If you request to be on the mailing list for the newsletter "Run With Our Pack", we may contact you via email to tell you about specials in our products line, new services or books, information about the virtual classroom or with new editions of our newsletter. You may request to be removed from our emailing list at any time by clicking on "unsubscribe" at the bottom of each newsletter or by contacting us at .

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Terms & Conditions: Books & DVDs
Terms & Conditions: Virtual Academy

Terms & Conditions: Books & DVDs

When you buy products from Brenda Aloff's (Heaven On Arf, LLC) web site, you agree to the terms and conditions listed here, by purchasing the product.

Home Video License
Buyer's purchase is for home video use and made subject to the following conditions:"Purchase" constitutes lease for the life of the DVD.

The DVD will not be altered or copied in any manner whatsoever. The DVD is protected under United States Copyright Code.
"Purchase" constitutes lease for the life of the DVD.
The DVD will not be shown to the public, theatrically, commercially, or for a profit.
The DVD will not be uploaded in any manner onto web servers, web hosts, or video-hosting websites. This includes rental sites who purchase DVD's and then rent them out without obtaining permission, in writing, from the author.
The DVD will not be rented, loaned for a fee, leased, or sub-leased to others. This includes vendors that purchase a DVD and then rent it out without permission, in writing, from the author.

Please be courteous and ethical. If you want to copy material or use it for a project, contact . Thank YOU.

Please contact us at before returning your item.

Online Purchasing Terms Acknowledgement
These Online Purchasing Terms & Conditions represents the entire understanding between you and Heaven On Arf, LLC.

Terms & Conditions: Virtual Academy

PRIVACY POLICY
The privacy of our members, advertisers and visitors is important to us and we protect your privacy and anonymity by adhering to the following policies:
1. The Brenda Aloff Connection will not release, distribute or sell your personal information to any individual or entity without your explicit permission or request.
2. The Brenda Aloff Connection marketing partners have separate privacy and data collection practices that may be different or less protective than ours. The Brenda Aloff Connection disclaims any responsibility or liability for our marketing partners independent information handling policies and we recommend you are careful and responsible when providing personal information while interacting with any third party while online.
3. While The Brenda Aloff Connection is committed to protecting your privacy, we cannot guarantee the privacy of information transmitted over the Internet and therefore you do so at your own risk.

ANTI-SPAMMING POLICY
1. The Brenda Aloff Connection subscribes to the principle of "permission marketing," which means that we will not send electronic notification to anyone unless they have been referred to us by a member in good standing or have explicitly requested the information.
2. The Brenda Aloff Connection does not intentionally or knowingly distribute, condone or encourage spamming practices. We only work with vendors who have validated opt-in lists. Furthermore we request that all our clients respect and adhere to this Anti-spamming Policy and strictly conform to all State and Federal "Spam Legislation".
3. The Brenda Aloff Connection provides recipients with the opportunity to unsubscribe or opt-out with a single click.
4. The Brenda Aloff Connection requires that all of our marketing partners contractually agree to use their best effort to ensure that any The Brenda Aloff Connection related correspondence result in a positive e-mail experience for all recipients.

SATISFACTION GUARANTEE
We want you to be happy!
Products: If you do not feel that a The Brenda Aloff Connection product meets your expectations of quality and value, simply return it to The Brenda Aloff Connection office by following the instructions below.
Programs: If after the first installment of any of The Brenda Aloff Connection Programs you do not feel it is for you, we will promptly refund you your investment and inactivate your access information to the Course Resource area.

The Engaged Dog Course
Once people have passed Module 0 of the Engaged Dog website, they are no longer eligible for a refund. If you decide this course is not for you before you complete Module 0, I will give you a full refund less an office and processing fee of $197.00.

The Fundamentals Certification Course
If after 10 days you decide this is not for you, you will receive a refund less 97.00 processing fee.

The Video Connection Short Courses
No refunds are available for these short courses.

Refund Request Process:
We are committed to your satisfaction and have established the following guidelines to ensure that your request for a refund is handled properly.
1. Your request for a refund must be received via email.
2. Please specify the reason for your request and information that may help us understand your decision.
3. Your request will be processed within 4 business days of receipt.
We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return is sent as an insured package.
The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.

COMPLAINTS AND CONCERNS
The Brenda Aloff Connection takes seriously any complaints regarding its members or advertisers and has established a Compliance Department for the handling of such issues. The following steps will be taken with every complaint filed with the The Brenda Aloff Connection:
1. Complaint received
2. Complaint substantiated
3. Letter sent from Compliance Department (Given 30 days to comply and notice of the possibility of loss of membership.)
4. Terminate by a specific date
To issue a complaint regarding a The Brenda Aloff Connection member or advertiser, click here

MISCELLANEOUS POLICIES
1. The Brenda Aloff Connection provides users with access to many online resources, including educational tools, products, services, programs and promotional specials through its website and network of advertisers and members. The Service is provided "AS IS" and The Brenda Aloff Connection assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalized settings.
2. The Brenda Aloff Connection reserves the right to charge a $20 service fee for any check that is returned due to insufficient funds.
3. Use of the Service by a User constitutes an implicit agreement by such User to be bound by all of the terms and conditions of this Usage Agreement, as set forth below. Each User is required to agree to these terms and conditions to use the Service. Users and other parties are separately bound by the terms of their separate agreements with the The Brenda Aloff Connection.
4. Each User acknowledges that the software contained in the Service, including any files, images incorporated in or generated by the software (collectively the "Software") as well as the data compiled in the Service ("Information") is protected by copyright law. Any reproduction, duplication, copy, sale, exploitation, redistribution or publication of the Software or Information is prohibited unless otherwise indicated.
5. This Agreement is executed and performed in the State of Michigan, and its validity, interpretation and performance shall be controlled by and construed under the laws of that state.
6. The Service may only be used by individuals on their own behalf for their personal, non-commercial use, provided the User keeps intact all copyright and other proprietary notices, and not by any commercial entity, such as any corporations, partnerships or other non-natural entities without the express, prior written or electronic consent of the Alliance.
7. The Brenda Aloff Connection reserves the right to alter or delete the material from the Service, in its sole and absolute discretion, at any time, and may, at any time, revise the terms of this Usage Agreement and the conditions applicable to use of the Service by posting such changes on the web site. Such changes, additions or deletions shall be effective immediately upon posting or when any other reasonable method of providing notice is given. Users are bound by any such revision and should therefore periodically visit this page at least on a monthly basis to review the then current terms of this Usage Agreement. Any use of the Service after any such revisions shall be deemed to constitute acceptance of such changes, additions or deletions.
8. The Brenda Aloff Connection makes no warranties, express or implied, as to the content contained in the Service, or to the accuracy or reliability of any information or statements contained therein. By using the Service, each User agrees not to rely on any of the information contained therein.
9. Each User agrees that any information provided by such User will be truthful, accurate and not misleading, to the best of the User's knowledge. Each User must maintain and promptly update his/her personal information to keep it true, accurate, current, and complete. Otherwise, The Brenda Aloff Connection has the right to suspend or terminate User's account and refuse any and all current or future use of the Service.
10. All information about the User is subject to the The Brenda Aloff Connection’s Privacy Policy described herein.
11. Each User will receive their account identification and password upon completing the Service's registration and payment process. Users are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under the Users' password or account. Users agree to immediately notify The Brenda Aloff Connection of any unauthorized use of their password or any other breach of security. The Brenda Aloff Connection will not be liable for any loss or damage arising from Users failure to comply with this Clause.
12. No User shall engage in any conduct that, as determined in the Alliance's sole and absolute discretion, inhibits any other User from using or enjoying the Service. Each User agrees not to disrupt, interfere or otherwise impede the performance of the Service. No User shall upload, post, email, transmit or otherwise make available any material that contains software viruses or any other code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. No User shall intentionally or unintentionally violate any applicable local, state, national or international law. No User shall collect or store personal data about other users.
13. Recognizing the global nature of the Internet, Users agree to comply with all local rules regarding online conduct and acceptable content. Specifically, Users agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
14. Each User acknowledges that The Brenda Aloff Connection reserves the right, in its sole and absolute discretion and for any reason, to delete or remove any Information (including without limitation Information which The Brenda Aloff Connection determines, in its sole and absolute discretion, to be offensive, racist, lewd, profane, obscene, rude, abusive, defamatory or otherwise objectionable) provided for inclusion in the Service. The Brenda Aloff Connection reserves the exclusive right to establish and modify the criteria for what constitutes offensive content.
15. Each User acknowledges that The Brenda Aloff Connection shall have the right, in its sole and absolute discretion, for any or no reason, to restrict or terminate, either temporarily or permanently, such User's access to the Service, due to any violations of this Usage Agreement.
16. Each User acknowledges that The Brenda Aloff Connection makes no representations whatsoever about any other Web site which Users may access through the Service, and that The Brenda Aloff Connection has no control over the content on that Web site, and therefore no liability for any content.
17. Each User hereby agrees to defend, indemnify and hold harmless The Brenda Aloff Connection and each applicable Partner, their officers, directors, employees, agents and licensees from and against any and all liability including expenses relating thereto, such as reasonable attorneys' fees, relating to or arising from such User's violation of the terms of this Usage Agreement or from such User's misuse or abuse of the Service.
18. Each User acknowledges and agrees that the use of the Service is at the User's sole risk. Each User acknowledges that any uploads or transmissions made by such User may be intercepted and used by an unauthorized third party and that all of the risk associated therewith is solely the User's. The Brenda Aloff Connection and, as applicable, any Partner, makes the Service available on an "as is," available basis, without warranties of any kind, whether express or implied.
19. Each User acknowledges that the obligations of The Brenda Aloff Connection and each applicable Partner are solely corporate obligations. No Affiliate, Subscriber, Partner, stockholder, director, officer, employee, consultant or member of The Brenda Aloff Connection shall be subject to any personal liability whatsoever to a User, nor will any such claim be asserted (directly, derivatively or otherwise) by or on behalf of any User or any successors and assigns of any User.
20. Each User acknowledges that the sole remedy for any damages caused or allegedly caused by any failure of performance, error, omission, interruption, defect, delay in operation or transmission, or other cause associated with the Service, shall be to terminate such User's membership, if applicable, remove any Information provided by the User to the Alliance, and discontinue further use of the Service. In no event shall the Alliance 's total liability to a User for all damages, losses and causes of action (whether in contract, tort, including without limitation negligence, or otherwise) exceed the amount paid, if any, by a User for the Service.
21. The Brenda Aloff Connection respects the intellectual property rights of others and requires those that visit our Web site to do the same. The Brenda Aloff Connection may, in appropriate circumstances and at its discretion, remove or disable access to material on its Web site that infringes upon the copyright privileges of others. The Brenda Aloff Connection also may, at its discretion, remove or disable links or references to an online location that contains infringing material or infringing activity.
22. Any controversy, dispute or claim between The Brenda Aloff Connection and any other party arising out of/or involving any The Brenda Aloff Connection business relationship shall be resolved by binding arbitration. The arbitration shall be conducted in accordance with the Procedures of the American Arbitration Alliance. This arbitration agreement does not cause waiver or modification of either party's right to legal proceedings in a court residing in the same judicial jurisdiction as stated herein, to enforce any unpaid monetary debts by either party, as awarded by the arbitrator following Binding Arbitration. The parties agree to such venue as the forum of choice of the parties.

SAFE SHOPPING POLICY
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details. If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, The Brenda Aloff Connection will reimburse you for such amount up to $50.00. Please contact our Customer Service for details.
Privacy Policy

WEBSITE PRIVACY POLICY EFFECTIVE DATE: March 1, 2010
1. INTRODUCTION

1.1. PURPOSE OF POLICY. The Virtual Training Academy LLC. ("us," "we," or "Company") is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website (the "Site"). We created this Website Privacy Policy (this "Policy") to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.

1.2. NOTICE CONCERNING CHILDREN

2. INFORMATION COLLECTION PRACTICES

2.1. WHAT BASIC INFORMATION DOES THE COMPANY COLLECT?

In operating the Site, Company may include registration, online surveys, and other online forms that ask users to provide their names, e-mail addresses, and other contact information.

2.2. WHAT ADDITIONAL INFORMATION DOES COMPANY COLLECT?

3. USE AND SHARING OF INFORMATION

3.1. WHAT DOES COMPANY DO WITH COLLECTED INFORMATION?

(c) USE OF COOKIES. We may use cookies to deliver content specific to your interests, to save your password so you don't have to re-enter it each time you visit our site, or for other purposes.

4. SECURITY

5. WEBSITE AREAS BEYOND COMPANY'S CONTROL

5.1. PUBLIC FORUMS

5.2. THIRD PARTY WEBSITES

The Site may contain links to other websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

6. CONTACT INFORMATION AND POLICY UPDATES

6.1. CONTACTING US

If you have any questions about this Policy, our practices related to this Site please feel contact us at the following:

6.2. UPDATES AND CHANGES

We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this Policy from time to time to ensure that you continue to agree with all of its terms. You agree that, by continuing to use or access the Site following any update or change, you shall be bound by any such update or change.

Read what others are saying about Brenda's books and DVDs:

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